Fundamental Techniques in Handling People;
1. Don’t criticize, condemn or complain.
2. Give honest and sincere appreciation.
3. Arouse in the other person an eager want.
Six Ways to Make People like You;
1. Become genuinely interested in other people.
2. Smile.
3. Remember that a man’s Name is to him the sweetest and most important sound in any language.
4. Be a good listener. Encourage others to talk about them.
5. Talk in the terms of the other man’s interest.
6. Make the other person feel important and do it sincerely.
Twelve Ways to Win People to Your Way of Thinking;
1. Avoid arguments.
2. Show respect for the other person’s opinions. Never tell someone they are wrong.
3. If you’re wrong, admit it quickly and emphatically.
4. Begin in a friendly way.
5. Start with questions the other person will answer yes to.
6. Let the other person do the talking.
7. Let the other person feel the idea is his/hers.
8. Try honestly to see things from the other person’s point of view.
9. Sympathize with the other person.
10. Appeal to noble motives.
11. Dramatize your ideas.
12. Throw down a challenge.
